{"id":4469,"date":"2021-02-12T20:31:38","date_gmt":"2021-02-12T17:31:38","guid":{"rendered":"https:\/\/netbone.com.tr\/kurumsal\/?page_id=4469"},"modified":"2021-03-04T15:22:21","modified_gmt":"2021-03-04T12:22:21","slug":"adsl-vdsl-teknik-destek","status":"publish","type":"page","link":"https:\/\/netbone.com.tr\/kurumsal\/yardim\/is-interneti\/adsl-vdsl-teknik-destek\/","title":{"rendered":"ADSL \/ VDSL Teknik Destek"},"content":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;]<div class=\"rt_heading_wrapper \">\n\t\t\t\t\t\t<h1 class=\"rt_heading  \" >ADSL \/ VDSL Teknik Destek<\/h1>\n\t\t\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;0&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;\u0130nternet ba\u011flant\u0131m s\u0131k s\u0131k kopuyor. Ne yapmam gerekir?&#8221; tab_id=&#8221;internet-baglantim-surekli-sik-sik-kopuyor-ne-yapmam-gerekiyor&#8221;][vc_column_text]S\u0131rayla a\u015fa\u011f\u0131daki kontroller yap\u0131lmal\u0131d\u0131r:<br \/>\n1. E\u011fer var ise telefondaki \u00e7evir sinyali kontrol edilir.<br \/>\n2. Hatt\u0131n\u0131zda paralel ba\u011flant\u0131 olup olmad\u0131\u011f\u0131 kontrol edilir.<br \/>\n3. Splitter kullan\u0131lm\u0131\u015fsa, splitter devre d\u0131\u015f\u0131 b\u0131rak\u0131larak gelen telefon hatt\u0131 hat direk modem cihaz\u0131na tak\u0131l\u0131r.<br \/>\n4. Modemdeki DSL \u0131\u015f\u0131\u011f\u0131n\u0131n sabit olarak yan\u0131p yanmad\u0131\u011f\u0131 kontrol edilmelidir. DSL \u0131\u015f\u0131\u011f\u0131 sabit olarak yanm\u0131yor ise 0 850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri aranarak destek al\u0131nmal\u0131d\u0131r.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u0130nternet h\u0131z\u0131m \u00e7ok yava\u015f. Ne yapmam gerekir?&#8221; tab_id=&#8221;internet-hizim-cok-yavas-ne-yapmam-gerekir&#8221;][vc_column_text]\u00d6ncelikle internet ba\u011flant\u0131n\u0131z i\u00e7in H\u0131z Testi yap\u0131lmal\u0131d\u0131r. H\u0131z testi yapmadan \u00f6nce;<br \/>\n1. Modem \u00fczerinden internete ba\u011flanan bilgisayar haricindeki cihazlar\u0131n internet eri\u015fimi kapal\u0131 durumda olmal\u0131d\u0131r.<br \/>\n2. Bilgisayar \u00fczerindeki DNS ayarlar\u0131n\u0131n otomatik veya Superonline DNS adresleri ile \u00e7al\u0131\u015ft\u0131\u011f\u0131na emin olunuz.<br \/>\n3. Bilgisayar \u00fczerinde varsa proxy ayarlar\u0131 devre d\u0131\u015f\u0131 b\u0131rak\u0131lmal\u0131d\u0131r.<br \/>\n4. Bilgisayarda \u00e7al\u0131\u015fan antivir\u00fcs ve benzeri uygulamalar h\u0131z testinde hatal\u0131 sonu\u00e7lar \u00e7\u0131kmas\u0131na sebep olabilir. Test s\u00fcresince bu tip uygulamalar kapal\u0131 durumda olmal\u0131d\u0131r.<br \/>\n5. Bilgisayarda sadece h\u0131z kontrol sayfas\u0131 a\u00e7\u0131k olmal\u0131 ve arka planda download yapabilecek \/ yapan programlar kapal\u0131 olmal\u0131d\u0131r.<br \/>\nH\u0131z testi yap\u0131ld\u0131ktan sonra \u00c7evresel fakt\u00f6rler (Modem ve bilgisayar aras\u0131 mesafe, manyetik alan, vb.) kontrol edilmelidir. Halen istenilen sonu\u00e7 al\u0131namam\u0131\u015f ise 0 850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri aranarak destek al\u0131nmal\u0131d\u0131r.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u0130nternete \u00e7\u0131karken IP alam\u0131yorum. Ne yapmam gerekir?&#8221; tab_id=&#8221;internete-c\u0131karken-ip-alamiyorum-ne-yapmam-gerekir&#8221;][vc_column_text]IP alamama durumu ya\u015fand\u0131\u011f\u0131nda 0 850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri aranarak destek al\u0131nmal\u0131d\u0131r.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Netbone hangi modem se\u00e7eneklerini sunmaktad\u0131r?&#8221; tab_id=&#8221;netbone-hangi-modem-seceneklerini-sunmaktad\u0131r&#8221;][vc_column_text]Netbone Fiber \u0130nternet ve Netbone ADSL \/ VDSL hizmetleri i\u00e7in farkl\u0131 marka ve modellerde cihazlar verilmektedir.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Modemimle ilgili kurulum, g\u00fcvenlik ayarlar\u0131 ve di\u011fer teknik sorular\u0131m i\u00e7in nereye ba\u015fvurabilirim?&#8221; tab_id=&#8221;modemimle-ilgili-kurulum-guvenlik-ayarlari-ve-diger-teknik-sorularim-icin-nereye-basvurabilirim-&#8220;][vc_column_text]Modeminiz ile ilgili t\u00fcm teknik sorular\u0131n\u0131z i\u00e7in 0850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri&#8217;nden destek alabilirsiniz.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Modemim ar\u0131zaland\u0131 ne yapmal\u0131y\u0131m?&#8221; tab_id=&#8221;modemim-arizalandi-ne-yapmaliyim&#8221;][vc_column_text]0850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri&#8217;nden destek alabilirsiniz. Telefon \u00fczerinden \u00e7\u00f6z\u00fcmlenemeyen modem ar\u0131zalar\u0131nda, M\u00fc\u015fteri Hizmetleri yetkilisi taraf\u0131ndan sizlere verilen takip numaras\u0131n\u0131 kaydediniz. M\u00fc\u015fteri Hizmetleri yetkilisi taraf\u0131ndan sizlere iletilecek adrese modeminizi g\u00f6nderebilirsiniz. Ar\u0131zan\u0131z en k\u0131sa s\u00fcrede sonu\u00e7land\u0131r\u0131lacakt\u0131r.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;ADSL internet hizmetimi Fiber internete \u00e7evirmek istiyorum ne yapmam gerekir?&#8221; tab_id=&#8221;adsl-internet-hizmetimi-fiber-internete-cevirmek-istiyorum-ne-yapmam-gerekir&#8221;][vc_column_text]Adresinizde Fiber altyap\u0131 olmas\u0131 durumunda en yak\u0131n Netbone Merkezi&#8217;ne ba\u015fvurarak Fiber internete ge\u00e7i\u015f talebinizi ger\u00e7ekle\u015ftirebilirsiniz. E\u011fer adresinizde Fiber altyap\u0131n\u0131n olup olmad\u0131\u011f\u0131n\u0131 bilmiyorsan\u0131z, 0850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri\u2019ni arayarak \u00f6\u011frenebilir ve ba\u015fvurunuzu yapabilirsiniz.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;ADSL internetimi nakil ettirmek i\u00e7in ne yapmam gerekiyor?&#8221; tab_id=&#8221;adsl-internetimi-nakil-ettirmek-icin-ne-yapmam-gerekiyor&#8221;][vc_column_text]0 850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri aranarak nakil talebi yap\u0131lmas\u0131 gerekmektedir.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;ADSL internetimi iptal ettirmek istiyorum. Ne yapmam gerekir?&#8221; tab_id=&#8221;adsl-internetimi-iptal-ettirmek-istiyorum-ne-yapmam-gerekir&#8221;][vc_column_text]\u0130ptal i\u015flemi i\u00e7in 0850 839 0 839 Netbone Kurumsal M\u00fc\u015fteri Hizmetleri\u2019ni arayarak iptal talebi iletilmelidir. Netbone Kurumsal M\u00fc\u015fteri Hizmetleri taraf\u0131ndan talep al\u0131narak, m\u00fc\u015fterilerimiz en yak\u0131n\u0131nda bulunan Netbone Kurumsal Merkezleri\u2019mize gerekli evraklar\u0131n\u0131 iletmesi i\u00e7in y\u00f6nlendirilirler. \u015eah\u0131s \u015firketleri i\u00e7in m\u00fc\u015fteri fotokopisi ve imzal\u0131 iptal dilek\u00e7esi, Kurumsal \u015eirketler i\u00e7in yetkili kimlik fotokopisi, yetkili imza sirk\u00fcs\u00fc ve yetkilinin ka\u015feli imzal\u0131 iptal dilek\u00e7esi gereklidir.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u0130ptal i\u015flemini s\u00f6zl\u00fc \u00e7a\u011fr\u0131 merkezini arayarak yapamaz m\u0131y\u0131m?&#8221; tab_id=&#8221;iptal-islemini-sozlu-cagri-merkezini-arayarak-yapamaz-miyim&#8221;][vc_column_text]<\/p>\n<article class=\"content-box content-module footer-margin\">\n<div class=\"separate bot-m \"><span class=\"support-text cms_contents\">M\u00fc\u015fterilerimiz iptal talebini yetkili ki\u015fi taraf\u0131ndan Netbone Kurumsal Merkezi\u2019mize giderek yaz\u0131l\u0131 \u015fekilde vermek durumundad\u0131r.<\/span><\/div>\n<\/article>\n<aside class=\"sidebar sep-top\">\n<div class=\"head\"><\/div>\n<\/aside>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u0130ptal talebimi verdikten sonra karar\u0131mdan vazge\u00e7ti\u011fimde ne yapmam gerekir?&#8221; tab_id=&#8221;iptal-talebimi-verdikten-sonra-kararimdan-vazgectigimde-ne-yapmam-gerekir&#8221;][vc_column_text]\u0130ptal talebinizden sonra Netbone Kurumsal M\u00fc\u015fteri Hizmetleri taraf\u0131ndan yap\u0131lacak aramada, iptal talebinizden vazge\u00e7ti\u011finizi belirtmeniz durumunda hizmetiniz tekrardan aktif hale getirilecektir. Bu durumda herhangi bir aktivasyon \u00fccreti \u00f6demezsiniz.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Kampanya \u0130ptal Bedeli \u00f6demek durumunda m\u0131y\u0131m?&#8221; tab_id=&#8221;kampanya-iptal-bedeli-odemek-durumunda-miyim&#8221;][vc_column_text]M\u00fc\u015fterimiz taahh\u00fctl\u00fc kampanyada ise Kampanya \u0130ptal Bedeli \u00f6demek durumundad\u0131r. Bu bilgi hem Netbone Kurumsal Merkezimiz hem de Netbone Kurumsal M\u00fc\u015fteri Hizmetleri taraf\u0131ndan iptal i\u015flemi ba\u015f\u0131nda m\u00fc\u015fterimize iletilir.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;\u0130ptal sonras\u0131nda modemimi nereye teslim etmeliyim?&#8221; tab_id=&#8221;\u0130ptal-sonrasinda-modemimi-nereye-teslim-etmeliyim&#8221;][vc_column_text]Modem iptal talebinin yap\u0131ld\u0131\u011f\u0131 Netbone Kurumsal Merkezi\u2019ne 15 g\u00fcn i\u00e7erisinde teslim edilmelidir. 15 g\u00fcn i\u00e7erisinde modemin teslim edilmemesi durumunda cihaz bedeli faturaya yans\u0131t\u0131lacakt\u0131r.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][vc_tta_accordion style=&#8221;modern&#8221; active_section=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4443,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4469","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/comments?post=4469"}],"version-history":[{"count":7,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4469\/revisions"}],"predecessor-version":[{"id":5079,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4469\/revisions\/5079"}],"up":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4443"}],"wp:attachment":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/media?parent=4469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}