{"id":4659,"date":"2021-02-15T01:15:34","date_gmt":"2021-02-14T22:15:34","guid":{"rendered":"https:\/\/netbone.com.tr\/kurumsal\/?page_id=4659"},"modified":"2021-02-15T16:12:22","modified_gmt":"2021-02-15T13:12:22","slug":"cagri-merkezi-ve-musteri-hatti","status":"publish","type":"page","link":"https:\/\/netbone.com.tr\/kurumsal\/yardim\/hizmet-kanallari\/cagri-merkezi-ve-musteri-hatti\/","title":{"rendered":"\u00c7a\u011fr\u0131 Merkezi ve M\u00fc\u015fteri Hatt\u0131"},"content":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;]<div class=\"rt_heading_wrapper \">\n\t\t\t\t\t\t<h1 class=\"rt_heading  \" >\u00c7a\u011fr\u0131 Merkezi ve M\u00fc\u015fteri Hatt\u0131<\/h1>\n\t\t\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;Kurumsal Sesli Yan\u0131t Sistemi\u2019ne Nas\u0131l Ula\u015fabilirim?&#8221; tab_id=&#8221;kurumsal-sesli-yanit-sistemine-nasil-ulasabilirim&#8221;][vc_column_text]Kurumsal Sesli Yan\u0131t Sistemi\u2019mizde i\u015flem yapmak i\u00e7in 0850 839 0 839 Kurumsal M\u00fc\u015fteri Hizmetleri numaram\u0131za ula\u015fabilirsiniz. E\u011fer sisteme kay\u0131tl\u0131 cep telefonu numaran\u0131zdan aram\u0131yorsan\u0131z m\u00fc\u015fteri numaran\u0131z\u0131 veya sisteme kay\u0131tl\u0131 cep telefonu numaran\u0131z\u0131 tu\u015flayarak Sesli Yan\u0131t Sistemine kendinizi tan\u0131tabilirsiniz.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Sesli Yan\u0131t Sistemi\u2019nde Neler Yapabilirim?&#8221; tab_id=&#8221;sesli-yanit-sisteminde-neler-yapabilirim&#8221;][vc_column_text]1. Fatura \u0130\u015flemleri<\/p>\n<ul>\n<li>Fatura tutar\u0131n\u0131z\u0131 \u00f6\u011frenebilir ve \u00f6deme yapabilirsiniz.<\/li>\n<li>Otomatik \u00d6deme Talimat\u0131 verebilir veya iptal edebilirsiniz.<\/li>\n<li>Faturalar\u0131n\u0131z\u0131 hangi \u00f6deme kanallar\u0131ndan \u00f6deyebilece\u011finiz ile ilgili bilgi alabilirsiniz.<\/li>\n<li>Faturalar\u0131n\u0131z\u0131 e-posta ile almak istiyorsan\u0131z bu talebinizi iletebilirsiniz.<\/li>\n<li>\u00d6denmemi\u015f faturan\u0131z bulunup bulunmad\u0131\u011f\u0131n\u0131 \u00f6\u011frenebilirsiniz.<\/li>\n<\/ul>\n<p>2. \u00dcr\u00fcn \u0130\u015flemleri<\/p>\n<ul>\n<li>ADSL\/Fiber \u00fcr\u00fcnlerinize ait kota bilgisini alabilirsiniz.<\/li>\n<li>ADSL\/Fiber \u00fcr\u00fcnleriniz i\u00e7in \u015fifre bilgilerinizi alabilirsiniz.<\/li>\n<li>Hizmetiniz ile ilgili Adil Kullan\u0131m Kotas\u0131 s\u0131n\u0131rlamas\u0131 olup olmad\u0131\u011f\u0131n\u0131 \u00f6\u011frenebilirsiniz.<\/li>\n<\/ul>\n<p>3. Teknik \u0130\u015flemler<\/p>\n<ul>\n<li>B\u00f6lgenizde planl\u0131 bir teknik \u00e7al\u0131\u015fma olup olmad\u0131\u011f\u0131 bilgisini Sesli Yan\u0131t Sistemi \u00fczerinden anons olarak alabilirsiniz.<\/li>\n<li>Planl\u0131 \u00e7al\u0131\u015fma sona erdi\u011finde taraf\u0131n\u0131za SMS ile bilgilendirme yap\u0131lmas\u0131 talebinde bulunabilirsiniz.<\/li>\n<\/ul>\n<p>4. Bilgi Alma<\/p>\n<ul>\n<li>Kurumsal M\u00fc\u015fteri Hizmetleri\u2019ne daha \u00f6nce iletti\u011finiz bir talep ya da \u015fik\u00e2yetin durumunu sorgulayabilirsiniz.<\/li>\n<li>Online \u0130\u015flem Merkezi \u015eifrenizi \u00f6\u011frenebilirsiniz.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;M\u00fc\u015fterihatt\u0131 kanal\u0131na nas\u0131l ula\u015fabilirim?&#8221; tab_id=&#8221;musterihatti-kanalina-nasil-ulasabilirim&#8221;][\/vc_tta_section][vc_tta_section title=&#8221;M\u00fc\u015fterihatt\u0131 kanal\u0131ndan hangi konularda destek alabilirim?&#8221; tab_id=&#8221;musterihatti-kanalindan-hangi-konularda-destek-alabilirim&#8221;][vc_column_text]M\u00fc\u015fterihatt\u0131 mail kanal\u0131m\u0131z\u0131 t\u00fcm \u00fcr\u00fcn ve servislerimiz i\u00e7in bilgi ve i\u015flem taleplerinizde ve \u015fikayet bildirimlerinizde kullanabilirsiniz. Bu bildiriminiz sonras\u0131nda Kurumsal M\u00fc\u015fteri Hizmetleri Temsilcileri\u2019miz size 24 saat i\u00e7erisinde ula\u015facak ve \u00e7\u00f6z\u00fcm sa\u011flanana kadar iletinizi takip etmeye ba\u015flayacaklard\u0131r.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;M\u00fc\u015fterihatt\u0131 kanal\u0131nda talep ya da \u015fik\u00e2yetler nas\u0131l takip edilir?&#8221; tab_id=&#8221;musterihatti-kanalinda-talep-yada-sikayetler-nasil-takip-edilir&#8221;][vc_column_text]Mail ile iletmi\u015f oldu\u011funuz talep ya da \u015fik\u00e2yetiniz i\u00e7in bir takip numaras\u0131 olu\u015fturulur ve att\u0131\u011f\u0131n\u0131z maile cevap olarak gelen \u201cNetbone Bilgilendirme Maili\u201d i\u00e7erisinde bu takip numaras\u0131 yer al\u0131r.<\/p>\n<p>\u0130lgili talep ya da \u015fik\u00e2yet i\u00e7in Kurumsal M\u00fc\u015fteri Temsilcilerimiz 24 saat i\u00e7erisinde inceleme ba\u015flat\u0131r. \u0130ncelemeler sonucunda \u00e7\u00f6z\u00fcme ula\u015fan talebiniz i\u00e7in taraf\u0131n\u0131za sisteme kay\u0131tl\u0131 cep telefonunuzdan bilgilendirme yap\u0131l\u0131r.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][\/vc_column][\/vc_row][vc_row rt_row_background_width=&#8221;default&#8221; rt_row_style=&#8221;default-style&#8221; rt_row_borders=&#8221;&#8221; rt_row_paddings=&#8221;true&#8221; rt_bg_effect=&#8221;classic&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;cover&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221; rt_bg_video_format=&#8221;self-hosted&#8221;][vc_column rt_wrp_col_paddings=&#8221;false&#8221; rt_border_top=&#8221;&#8221; rt_border_bottom=&#8221;&#8221; rt_border_left=&#8221;&#8221; rt_border_right=&#8221;&#8221; rt_border_top_mobile=&#8221;&#8221; rt_border_bottom_mobile=&#8221;&#8221; rt_border_left_mobile=&#8221;&#8221; rt_border_right_mobile=&#8221;&#8221; rt_bg_image_repeat=&#8221;repeat&#8221; rt_bg_size=&#8221;auto auto&#8221; rt_bg_position=&#8221;right top&#8221; rt_bg_attachment=&#8221;scroll&#8221;][vc_tta_accordion][vc_tta_section title=&#8221;Kurumsal Sesli [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4609,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4659","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4659","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/comments?post=4659"}],"version-history":[{"count":3,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4659\/revisions"}],"predecessor-version":[{"id":4720,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4659\/revisions\/4720"}],"up":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4609"}],"wp:attachment":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/media?parent=4659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}