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\u015eikayetlerin \u0130letilmesi<\/strong> Bireysel M\u00fc\u015fterilerimiz; Kurumsal m\u00fc\u015fterilerimiz ; \u00c7\u00f6z\u00fcmleme ve Yan\u0131tlama<\/strong> Kay\u0131t Alt\u0131na Alma<\/strong><\/p>\n \u0130letilen t\u00fcm \u015fikayetler kay\u0131t alt\u0131na al\u0131nmaktad\u0131r. Bu kay\u0131tlar detayl\u0131 incelenerek \u015fikayet y\u00f6netim s\u00fcreci s\u00fcrekli iyile\u015ftirilir. S\u00fcrekli \u0130yile\u015ftirme<\/strong> [vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_tta_accordion][vc_tta_section title=”M\u00fc\u015fteri Memnuniyet […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4609,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4663","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/comments?post=4663"}],"version-history":[{"count":5,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4663\/revisions"}],"predecessor-version":[{"id":4726,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4663\/revisions\/4726"}],"up":[{"embeddable":true,"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/pages\/4609"}],"wp:attachment":[{"href":"https:\/\/netbone.com.tr\/kurumsal\/wp-json\/wp\/v2\/media?parent=4663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nM\u00fc\u015fterilerimizin farkl\u0131 kanallardan bize ula\u015fmas\u0131 m\u00fcmk\u00fcnd\u00fcr.<\/p>\n
\n\u0130leti\u015fim formumuz \u00fczerinden, 0850 839 0000 numaral\u0131 Bireysel M\u00fc\u015fteri Hizmetleri’nden ve Hesab\u0131m\u2019dan talep ve \u015fikayetlerini iletebilirler.<\/p>\n
\n\u0130leti\u015fim formumuz \u00fczerinden, 0850 839 0 839 numaral\u0131 Kurumsal M\u00fc\u015fteri Hizmetleri’nden veya Kurumsal Online \u0130\u015flem Merkezi \u00fczerinden talep ve \u015fikayetlerini iletebilirler.\u200b<\/p>\n
\n\u015eikayetler m\u00fcmk\u00fcn olan en k\u0131sa zamanda ve yetkin ekipler taraf\u0131ndan incelenerek \u00e7\u00f6z\u00fcl\u00fcr ve m\u00fc\u015fterilerimize geri d\u00f6n\u00fc\u015f yap\u0131l\u0131r. \u015eikayetin \u00e7\u00f6z\u00fcm\u00fcne y\u00f6nelik al\u0131nan aksiyonlar m\u00fc\u015fterilerimizle payla\u015f\u0131larak talebin sonu\u00e7land\u0131r\u0131lmas\u0131 \u015fikayet y\u00f6netimi s\u00fcrecimiz kapsam\u0131nda ger\u00e7ekle\u015ftirilir. \u015eikayetlerin h\u0131zl\u0131, do\u011fru ve m\u00fc\u015fteri odakl\u0131 yakla\u015f\u0131mla \u00e7\u00f6z\u00fclmesi i\u00e7in ilgili ekipler s\u00fcrekli geli\u015fim ve e\u011fitim programlar\u0131na kat\u0131l\u0131r. Amac\u0131m\u0131z m\u00fc\u015fterilerimizin beklentilerini h\u0131zl\u0131, tutarl\u0131 ve g\u00fcven vererek kar\u015f\u0131lamakt\u0131r. Bunun i\u00e7in her \u015fikayet \u00f6zenli ve dikkatli bir \u015fekilde ilgili birimler taraf\u0131ndan incelenir ve bu inceleme sonucunda \u00e7\u00f6z\u00fcm sunulur.<\/p>\n
\nDetayl\u0131 Ara\u015ft\u0131rma ve Bilgilendirme
\nAmac\u0131m\u0131z \u015fikayetlerin ilk kontakta, yani ilk iletildikleri anda ve kanalda \u00e7\u00f6z\u00fcmlenmesidir. Detayl\u0131 inceleme veya yetkilendirme s\u0131n\u0131rlar\u0131 ile eskalasyon gerektiren durumlarda ise \u015fikayet, konusuna g\u00f6re ilgili birimlere aktar\u0131l\u0131r ve orada \u00e7\u00f6z\u00fcl\u00fcr.
\n\u015eikayetler \u00e7a\u011fr\u0131 merkezimizde konusunda uzman m\u00fc\u015fteri temsilcilerimiz taraf\u0131ndan \u00e7\u00f6z\u00fcl\u00fcr. \u00c7\u00f6z\u00fcm\u00fcn ayr\u0131nt\u0131l\u0131 bir ara\u015ft\u0131rma gerektirdi\u011fi hallerde ise \u015fikayetler konuyla ilgili uzman \u00e7al\u0131\u015fanlardan olu\u015fan ilgili gruba y\u00f6nlendirilir ve burada \u00e7\u00f6z\u00fcm\u00fc sa\u011flan\u0131r.<\/p>\n
\nNetbone\u2019un \u015fikayet y\u00f6netim s\u00fcreci ve kullan\u0131lan sistemler, geli\u015fime a\u00e7\u0131k alanlar\u0131n tespit edilmesi ve verimlili\u011fin artt\u0131r\u0131lmas\u0131 i\u00e7in d\u00fczenli olarak g\u00f6zden ge\u00e7irilir, etkinlikleri raporlan\u0131r ve s\u00fcrekli iyile\u015ftirilir. \u015eikayetlerin tekrar etmesini \u00f6nlemek amac\u0131yla d\u00fczeltici ve \u00f6nleyici faaliyetler ger\u00e7ekle\u015ftirilip s\u00fcre\u00e7lere dahil edilir. M\u00fc\u015fterilerimizin en fazla \u015fikayet ilettikleri konular d\u00fczenli olarak izlenerek, yap\u0131lan iyile\u015ftirmeler sonras\u0131nda benzer \u015fikayetlerdeki art\u0131\u015f ve d\u00fc\u015f\u00fc\u015f oranlar\u0131 takip edilir. Bir m\u00fc\u015fterinin bizi k\u0131sa s\u00fcre i\u00e7inde ayn\u0131 \u015fikayetle tekrar aram\u0131\u015f olmas\u0131 da bir takip kriteri olarak g\u00f6zlemlenir ve aksiyon al\u0131n\u0131r. Tekrarlanan problemler tespit edildi\u011finde k\u00f6k neden analizi yap\u0131larak as\u0131l neden tespit edilir ve gerekli aksiyonlar al\u0131narak tekrar etmemesi sa\u011flan\u0131r.
\nBu sayfada yer alan a\u00e7\u0131klamalar sadece bilgilendirme ama\u00e7l\u0131 olup s\u00f6z konusu a\u00e7\u0131klamalar nedeniyle yasal yollardan herhangi bir hak talep edilemez.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"